FAQ

Yes. All orders shipped within the United States qualify for free shipping.

We only deliver to addresses across the United States.

Orders are processed once confirmed. The daily cutoff time for order processing is 6:00 PM. or more detailed information, please refer to our Shipping Policy.

Processing time is 2 to 3 business days, depending on the order and destination. For more detailed information, please refer to our Shipping Policy.

Orders usually arrive within 6 to 12 business days, including order processing and transit. Delivery times may be slightly longer during peak periods. For more detailed information, please refer to our Shipping Policy.

We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas. For more detailed information, please refer our Shipping Policy.

Certain products may be restricted due to carrier or regulatory requirements within the United States.

You may request a return within 30 days of receiving your order. For more detailed information, please refer our Return & Refund Policy.

Returned products must meet the following conditions:

Unused and unworn
Returned in original packaging
Tags still attached
Proof of purchase included

Please contact us at info@brellmont.com to request return authorization.
Returns must be approved before being sent back.

Approved returns will include detailed return instructions and the correct return address after you contact us.

To arrange a direct exchange, please email us at info@brellmont.com and clearly state the reason for your exchange request.

Return labels and any reimbursement of shipping costs for exchanges are subject to the terms outlined in the “Return Shipping & Responsibility” section of the Brellmont Return & Refund Policy.

Once your return has been inspected and approved, refunds are issued to the original payment method within 10 business days.
If more than 15 business days have passed since approval, please contact us. For more detailed information, please refer to our Return & Refund Policy.

Yes. Returns are not accepted for:

Discounted or sale items
Gift cards
Customized or personalized products
worn or altered items
swimwear or underwear with the hygiene seal removed

For more detailed information, please contact us at info@brellmont.com

If your package is lost, damaged, or returned due to an incorrect address or failed delivery attempt, please contact us at info@brellmont.com.
Additional shipping fees may apply for resending the order.

We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, and Shop Pay.

Yes. Payments are securely processed using SSL encryption and comply with PCI standards.
We do not store or access full payment details.

Once an order has been confirmed and processed, changes or cancellations may not be possible.
Please contact us at info@brellmont.com immediately if you need assistance.

Please check your order upon delivery.
If an item is damaged, defective, or incorrect, contact us at info@brellmont.com so we can assist you.

Yes. We use cookies and similar technologies to ensure our website functions properly and to improve your browsing experience. For more detailed information, please refer to our Privacy Policy.

Cookies help us understand how visitors use our website, analyse traffic, measure engagement, and improve performance and marketing activities. For more detailed information, please refer to our Privacy Policy.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

You can contact us at info@brellmont.com.

Monday to Friday: 09:00–17:00 (ET)
Weekends: 11:00–16:00 (ET)

We aim to reply to all inquiries within 24 business hours.

We make every effort to display products as accurately as possible.
Please note that colors may appear slightly different depending on your screen settings.

Yes. Our policies may be revised occasionally to reflect operational or legal changes.
The most current version will always be available on our website.