Frequently asked questions
How long does order processing take?
Processing time is 2 to 3 business days, depending on the order and destination. For more detailed information, please refer to our Shipping Policy.
Where do you deliver?
We only deliver to addresses across the United States.
What is the estimated delivery time?
Orders usually arrive within 6 to 12 business days, including order processing and transit. Delivery times may be slightly longer during peak periods. For more detailed information, please refer to our Shipping Policy.
What is your return policy?
You may request a return within 30 days of receiving your order. For more detailed information, please refer our Return & Refund Policy.
How do I request a return?
Please contact us at info@brellmont.com to request return authorization.
Returns must be approved before being sent back.
Approved returns will include detailed return instructions and the correct return address after you contact us.
What are your support hours?
Monday to Friday: 09:00–17:00 (ET)
Weekends: 11:00–16:00 (ET)
Do you offer exchanges?
To arrange a direct exchange, please email us at info@brellmont.com and clearly state the reason for your exchange request.
Return labels and any reimbursement of shipping costs for exchanges are subject to the terms outlined in the “Return Shipping & Responsibility” section of the Brellmont Return & Refund Policy.
How quickly do you respond?
We aim to reply to all inquiries within 24 hours.